Privacy Policy

At OderApp, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how Ceesent Private Limited collects, uses, discloses, and safeguards your information when you use our restaurant ordering platform and services.

By using our services, you consent to the collection and use of your information as described in this policy.

1. Information We Collect

Personal Information

• Name, email address, and phone number
• Delivery address and location data
• Payment information (processed securely through third-party providers)
• Order history and preferences
• Account credentials and profile information

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (when you enable location services)
• Cookies and similar tracking technologies

Restaurant Partner Information

• Business registration details and tax information
• Menu items, pricing, and restaurant information
• Banking details for payment processing
• Staff contact information

2. How We Use Your Information

• Order Processing: To process and fulfill your food orders, including payment processing and delivery coordination
• Customer Service: To respond to your inquiries, provide support, and resolve issues
• Communication: To send order confirmations, updates, and important service notifications
• Personalization: To customize your experience and provide relevant recommendations
• Analytics: To analyze usage patterns and improve our services
• Marketing: To send promotional offers and updates (with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud and unauthorized access

3. Information Sharing and Disclosure

We may share your information with:

• Restaurant Partners: Order details necessary for food preparation and delivery
• Delivery Partners: Contact and address information for order delivery
• Payment Processors: Financial information necessary for payment processing
• Service Providers: Third-party vendors who assist with our operations
• Legal Authorities: When required by law or to protect our rights

We do not:

• Sell your personal information to third parties
• Share your information for marketing purposes without consent
• Disclose sensitive information unnecessarily

4. Data Security

Ceesent Private Limited implements comprehensive security measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and databases with restricted access
• Regular security audits and updates
• Employee training on data protection
• PCI DSS compliance for payment processing
• Multi-factor authentication for admin accounts

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how you use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your information
• Account Deletion: Delete your account and associated data

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and user experience

Typically, Ceesent Private Limited retains personal information for 3-7 years after account closure, unless a longer retention period is required by law.

9. Children's Privacy

OderApp is not intended for children under 13 years of age. Ceesent Private Limited does not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Third-Party Links

OderApp may contain links to third-party websites or services. Ceesent Private Limited is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Updates to This Policy

Ceesent Private Limited may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications for significant changes
• Displaying prominent notices on our platform

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in India, where Ceesent Private Limited is registered.

15. Consent

By using OderApp, you consent to the collection, use, and sharing of your information by Ceesent Private Limited as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.