Privacy Policy

Last updated: 4/6/2026

1. Information We Collect

Personal Information

  • Name, email address, and phone number
  • Delivery address and location data
  • Payment information (processed securely through third-party providers)
  • Order history and preferences
  • Account credentials and profile information

Automatically Collected Information

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, click patterns)
  • Location data (when you enable location services)
  • Cookies and similar tracking technologies

Restaurant Partner Information

  • Business registration details and tax information
  • Menu items, pricing, and restaurant information
  • Banking details for payment processing
  • Staff contact information

2. How We Use Your Information

  • Order Processing: To process and fulfill your food orders, including payment processing and delivery coordination
  • Customer Service: To respond to your inquiries, provide support, and resolve issues
  • Communication: To send order confirmations, updates, and important service notifications
  • Personalization: To customize your experience and provide relevant recommendations
  • Analytics: To analyze usage patterns and improve our services
  • Marketing: To send promotional offers and updates (with your consent)
  • Legal Compliance: To comply with applicable laws and regulations
  • Security: To protect against fraud and unauthorized access

3. Information Sharing and Disclosure

We may share your information with:

  • Restaurant Partners: Order details necessary for food preparation and delivery
  • Delivery Partners: Contact and address information for order delivery
  • Payment Processors: Financial information necessary for payment processing
  • Service Providers: Third-party vendors who assist with our operations
  • Legal Authorities: When required by law or to protect our rights

We do not:

  • Sell your personal information to third parties
  • Share your information for marketing purposes without consent
  • Disclose sensitive information unnecessarily

4. Data Security

  • SSL encryption for data transmission
  • Secure servers and databases with restricted access
  • Regular security audits and updates
  • Employee training on data protection
  • PCI DSS compliance for payment processing
  • Multi-factor authentication for admin accounts

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for basic website functionality
  • Performance Cookies: Help us understand how you use our website
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Restrict Processing: Limit how we use your information
  • Account Deletion: Delete your account and associated data

7. Data Retention

We retain your information for as long as necessary to:

  • Provide our services and support
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our services and user experience